Terms of Service

Last updated: 6 April 2026

1. About These Terms

These terms govern your use of the Response Electricians website and our electrical services. By using our website or engaging our services, you agree to these terms. Response Electricians Pty Ltd (ABN 48 647 107 952) holds Electrical Contractor Licence EC009022 issued by the Government of Western Australia.

2. Our Services

Response Electricians provides residential, commercial, and emergency electrical services across the Perth metropolitan area. All electrical work is performed by licensed electricians in accordance with AS/NZS 3000 (Wiring Rules) and Western Australian electrical safety regulations.

3. Pricing and Payment

We provide clear pricing information over the phone before attending your property. Our on-site walkthrough confirms the scope of work and the price discussed. There are no hidden fees. Payment terms are provided at the time of service and are due upon completion unless otherwise agreed in writing.

4. Workmanship Warranty

All work performed by Response Electricians comes with our lifetime workmanship warranty. This covers defects in our workmanship for the life of the installation at the original property. Manufacturer warranties on products and materials are separate and subject to the manufacturer's terms.

5. Booking and Cancellations

Bookings can be made by phone or through our website contact forms. We ask for reasonable notice if you need to reschedule or cancel an appointment. Same-day cancellations may incur a call-out fee at our discretion.

6. Property Access and Safety

You must ensure safe access to the work area and disclose any known hazards (such as asbestos). Our electricians may decline to perform work if they identify unsafe conditions that must be addressed first. We comply with all WorkSafe WA requirements.

7. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Response Electricians or our licensors and is protected by Australian copyright law. You may not reproduce, distribute, or use our content without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Response Electricians' liability is limited to re-performing the relevant electrical work or refunding the service fee paid. Nothing in these terms excludes or limits any consumer guarantees under the Australian Consumer Law.

9. Governing Law

These terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

10. Contact

For questions about these terms, contact us at:

Response Electricians
Phone: 0483 967 122
Email: info@rfes.com.au
Ground Floor, 45 St Georges Terrace, Perth WA 6000